Shipping Policy

SHIPPING POLICY 

We ship via Singpost from Singapore

 

HOW LONG WILL MY PACKAGE ARRIVE?
For local mail: 3 to 5 working days.
For international shipping: 7 to 14 working days, depending on country of destination.
Delivery time varies from country to country and cannot be guaranteed due to unforeseen delays that might occur. 
If you want alternative way of delivery or meet up, please contact us at troopsonprint@gmail.com
How long would the shipping be?

For local mail: 3 to 5 working days.
For international shipping: 7 to 14 working days, depending on country of destination.
Delivery time varies from country to country and cannot be guaranteed due to unforeseen delays that might occur. 
If you want alternative way of delivery or meet up, please contact us at troopsonprint@gmail.com

 

REFUNDS, EXCHANGES & CANCELLATIONS 
There might be a slight difference from the products you receive as all our products are loving crafted by hand. Colour and size might be a little different with respect to the photographs
Items will be packed in wax paper with a red and white twine. We will use plastic as minimal as possible because we want to play our part in making the earth a little greener.
However, if the parcel has been mishandled on its way to you and your item arrives damaged, please contact me and provide me a photograph of the damage and we can further find a solution from there.

 

REFUND
Items sold are generally not refundable but do contact me and we'll see if we can find an alternate solution together!
In the rare case of a refund. We will only refund you the price of the item. Unfortunately postage fee isn’t refundable.

 

EXCHANGES 
Exchanges are not accepted unless I have made an error in packing your order (wrong item sent for example). However, please contact me if you have any issues.

 

CANCELLATIONS 
Cancellations can only be made within 24hrs from purchase.

 

NOTE
Troops on print is not responsible for any lost or damage packages.